1st of June 2020
It’s now more important than ever to stay connected with your audience. With so many people spending more time at home, internet usage has only continued to keep rising. With this taken into account, it’s important to really think about what you're putting out onto the web, and more importantly, how you’re choosing to word it.
While some experts say brands should not be using this time to shout from the rooftops, some say brands shouldn’t shy from saying anything at all, this is because there’s potential for meaningful relationships to be built even during a crisis. Using this time to echo or amplify your brand's message could benefit your business as young consumers especially are prone to reward a brand they believe shares their values.
Building your unique brand story on social media involves telling it through different social platforms. This can be challenging without the right messages. Without getting your messaging right, you could be potentially missing out on valuable opportunities to engage consumers and build brand loyalty. When you tell your brand narrative on social media in a way that resonates with the right customers, the follows, clicks, shares, and likes will soon follow. Maintaining this communication between your brand and your audience and delivering socially responsible messages during a time of uncertainty is critical. This is because audiences will turn to you to answer questions around existing orders and to deliver content that shows consideration.
Whilst building and developing compelling content for your online campaigns might seem daunting, it’s always good to remember not everything has to make a big statement. Simple tactics like stating your values, ethos, and objectives while supporting your customer's needs could be the most underrated strategy.